Next Insurance reviews, quotes, pros and cons

1 minute Next Business Insurance Review

Next Insurance is a forward-thinking business insurance provider that offers policies online. It seems appealing for ease of use, potential savings, and niche coverage options. However, customer service and claims handling concerns should be carefully considered.

It has earned a 5.0 NerdWallet rating. Based on Next Business Insurance reviews, Customers appreciate its user-friendly online application, competitive prices, and efficient customer service. On BravoPolicy, it boasts an A+ rating and receives numerous five-star reviews.

Whether you’re a startup, a freelancer, or an established business owner, Next Insurance aims to simplify the process and provide tailored coverage. They aim to give your business the coverage it deserves. Simple, affordable, and tailored. So no matter what you do, no matter how you define success, we’re right there, next to you. 100% dedicated to the self-employed, 100% how insurance should be. They offer simple, tailored, and affordable coverage for over 1,300 types of businesses and self-employed workers.

Next Insurance has raised $265 million in its latest funding round, Series G, which took place on November 1, 2023. The company has grown significantly since its inception in 2015 and now has over 700 employees. In 2021, Next Business Insurance’s gross written premium revenue stood at $650 million. By 2022, this revenue had surged to $809 million

Coverage Options and Cost

Policy TypeDescriptionAverage Rate (Approx.)
General LiabilityCovers medical expenses and lost wages for employees injured on the job. It is mandatory in most states for businesses with employees.Starting at $10/month or $128/year
Workers’ CompensationCovers medical expenses and lost wages for employees injured on the job. Mandatory in most states for businesses with employees.It can be as affordable as $13 monthly or $146 annually. Approximately 50% of NEXT customers pay between $25 and $150 per month
Commercial propertyIt provides protection for your company’s physical assets against various risks, including Fire, Explosions, Burst Pipes, Storms, Theft, Vandalism, Building Collapse, and Certain Weather EventCosts might range from $33-$58 per month for 51% of their customers.
Business Owner’s Policy (BOP)Combines general liability and commercial property insurance into a single package. Designed for small businesses seeking comprehensive coverage.Customized based on business needs
Professional LiabilitySafeguards against claims of negligence or errors in professional services. Essential for consultants, freelancers, and service-based businesses.It can cost as little as $20 monthly or $220 annually, 52% of their customers pay between $25 or less to $45 per month
Other CoveragesNext Insurance offers additional coverages tailored to specific industries and needs, such as cyber liability, commercial auto, and equipment breakdown insurance.Customized based on business type
Coverage Options and Cost

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next business insurance review and quotes
Quotes of Next Business Insurance

Next insurance general liability

General Liability Insurance protects your business when you’re responsible for paying someone’s medical expenses, attorney fees, or damage. It covers incidents such as bodily injury, property damage, and personal injury claims. They offer a streamlined solution for small-business owners seeking General Liability Insurance. Here are the key features:

  • Easy Online Application: Next Allows you to sign up quickly through an online application process.
  • Digital Certificate of Insurance: Access and share your certificate of insurance online at no additional cost.
  • Discounts on Bundled Policies: Offers up to a 10% discount when you bundle multiple policies.
  • Claims Handling: Unlike some other online insurers, Next Insurance handles its own claims and is independently rated by AM Best.

Pros and Cons of Next Insurance

Next Insurance Pros:

  • Easy Online Application: Business owners can sign up within minutes, thanks to Next Insurance’s streamlined online process.
  • Discounts on Bundled Policies: You can receive up to a 10% discount when bundling multiple policies.
  • Affordable rates: Some reviews mention competitive rates, especially for businesses considered high-risk by other insurers.
  • Digital Certificates of Insurance: Access and share your certificates of insurance online at no extra cost.
  • Specialized and innovative coverage options: Offers coverage for non-standard businesses like freelancers, tech startups, and e-commerce shops, attracting praise from these niche markets.
  • Modern and user-friendly interface: Based on Next insurance reviews, real customers praised their website and app for being easy to navigate and manage policies.

Next Insurance Cons:

  • Limited customer service: Several reviewers point out difficulties reaching customer service representatives or receiving slow responses via email or phone.
  • Claims handling concerns: Some users report slow claim processing times and frustrating communication during the claims process.
  • Digital Claim Process: While convenient for most, traditional business owners who prefer paper records might find the digital claim process unfamiliar.
  • Limited Specialized Coverage: They may not offer certain specialized coverages, such as key person insurance.
  • Limited geographic availability: Doesn’t operate in all states, leaving some potential customers unable to use their services.

Next Insurance Customer Reviews

Positive Reviews

  • I run a small tutoring business with kids and teens and Next provided me with coverage and extra coverage for damaged supplies. I highly recommend them.
  • Best insurance should be your next insurance for your small business
  • Seamless process, just answer a few questions about your business submit and download your policy. Reasonable prices and excellent customer service.
  • I am super happy with the guys at next insurance. Look no further for professional consultation about coverage for your small business.
  • Next has made our company look extremely professional and proficient with our clients when needing to obtain additional certificate holders on our COIs. It’s a 3 step process and I have copies in my clients hands inside minutes. Thanks for making me look good!
  • Getting policy with Next was easy and quick to get. All the tools online are very helpful especially being able to create an print COIs for local events or anyone that my business partners with.
  • Company was recommended by another insurance company. We took their suggestions and contacted NEXT. Our experience has been more than satisfactory.
  • I am a new business owner whom just started, I am excited to work with Next, so far their website is so easy to move around and easy to understand.
  • Best customer service ever! Everyone was quick to respond with everything I needed.

Negative Reviews

  • I purchased a business policy including professional E&O liability insurance. When I chatted with an agent later, she said flat out that Next can’t provide professional liability insurance to a consultant in my state. I also checked with some local agencies, and the price was 30-50% less than Next charged. So I’ve canceled my policy more about the review stating Sold me insurance they can’t sell and am going with someone local.
  • Quote and final rates were different. Initial quote showed $50.00 for general liability and $20.00 for equipment. Final price was $70.00 per month NOT INCLUDING EQUIPMENT. Purchased anyway but it felt like a bit of a bait and switch.
  • NEXT wasn’t able to access the policies issued by an affiliated agent/broker. NEXT doesn’t offer anything benefit that I can see for the insured (e.g., help line is a waste of time, etc.)
  • Workmans comp never got back to me within the 24hr window I was told, but otherwise no issues.
  • hard to get real coverage when needed for more busy businesses.
  • Didn’t cover financial products and didn’t inform me of that when I was filling out my information.
  • The name in my certificate is not correct. You take 70$ from my bank account I have to pay only 35 $? I can’t reach anyone to support my certificate. Your phone answered asking for ID I don’t know what is this ??
  • Next couldn’t provide general liability documents to keep my gc license.

Next Insurance Reviews Part 2

Positive Next Insurance Reviews 2

  • While the big insurance companies are ignoring small biz owners, NEXT is focused on us. Thanks!
  • Super easy, straight forward, and easy to understand experience signing up!
  • The most affordable and easiest process, next insurance is a no-brainer for your needs.
  • Share ‘ Share Review by Shane P. on 15 Apr 2023
  • Reviewed on:Real Estate Agent.
  • Provided insurance when other companies wouldn’t. Cost is less than half of what I was paying.
  • Emailed Next in the morning, and they covered by that afternoon…just can’t beat their service.
  • Called around and the beat the competition hands down better service better price.
  • Excellent and responsive customer service and seamless set-up of WC Insurance. After trying to expand with my current provider and not having the follow up that I expected, I found NEXT through QB and was amazed at how simple the process was.
  • I matched with Jasmine over the chat function from the website. I am versed with zero knowledge about insurance and so I gave Jasmine a copy of that the my lessor was asking for and she amended my policy so quickly and proficiently that I really didn’t have to do anything. The process I assumed would be so stressful, but it was anything but anRead more about review stating JASMINE ROCKSd it was all thanks to her.

Next Insurance Negative Reviews 2

  • Next couldn’t provide general liability documents to keep my gc license.
  • Part of your contract with NEXT is to have customers sign a waiver. NEXT will not provide the language they will accept for such a waiver. Thus, this implies that if a claim arises and NEXT deems an unacceptable waiver was used, coverage would be denied.
  • No access to account. The problem is not on my end. If asked for proof of insurance at this time I have no verification and yet you have my money. I expect this problem to be solved. No more excuses. If unable then refund my money and I’ll find a different provider.
  • This service is very poorly handled or controlled. I went online to request a quote, which I think is actually too high for my business. While online, they asked me of I would like to purchase insurance for my tools and equipment. I stated no and selected to prompt “NO” and a day later they billed me for a policy which they had no authorization foRead more about review stating poor handling of policyr. So then I tried cancelling the extra policy and they pro-rated a charge. 2 days later they send a cancellation for the policy that I did request. I am currently looking for a better company to handle my business needs. Beware this company,
  • Would not insure a 16 year old business with 0 claims and never had a problem. I guess some businesses aren’t big enough for NEXT.
  • Process to get insurance was phone, getting a response for my certified copies has proven to be very difficult. I called, emailed and even had to go to the underwriter.

Why Choose Next Insurance?

Next Business Insurance is a company that provides tailored and affordable policies for small businesses and self-employed workers. They offer coverage for more than 1,300 types of businesses and provide customized packages to fit the needs of their clients. They offer a range of coverage options including General Liability, Workers’ Compensation, Business Owner’s Policy, Professional Liability, and Other Coverages. Based on 5056 Next Business Insurance reviews, they rated 4.7/5. They also provide instant coverage with competitive rates and digital certificates of insurance that can be accessed and shared online. See Business insurance guide and best practices.

If you’re looking for a one-stop shop for business insurance that is easy to use and affordable, it might be a good option for you. You can get a quote for your primary coverage online and save 10% when you bundle two or more policies.

  • Affordable: Get a quote online in less than 10 minutes.
  • Customized: They create packages that fit your business requirements.
  • Instant Access: Once you pay, your coverage is activated immediately.
  • Rated 4.7/5: Our satisfied customers appreciate our reliable service.

Is Next Insurance legit?

Next Insurance is indeed a legitimate company. Founded in 2016, it offers policies online, making it a convenient choice for small-business owners who need coverage quickly and prefer digital management of their policies. In summary, it is a legitimate option for small-business insurance, but exploring other providers is recommended to ensure comprehensive coverage.

next insurance legit customer reviews pros cons 2024 2025
Is Next Insurance legit?

Next Insurance login and phone number

  • Visit the Next Insurance Customer Portal by clicking here.
  • Log in using your registered email and password.
  • Enjoy the convenience and flexibility of managing your small business insurance policies, viewing certificates of insurance, and making payments securely online
  • If you need to get in touch with customer service, here are the details:
    • Chat Support: The quickest way to talk to a team member is by clicking the “Chat with Us” option at the very bottom of the Help Center page.
    • Email: You can also reach out via email at
    • Phone Numbers:
      • Toll-Free: +1 (855) 222-5919
      • International: +1 301 717 4224
  • Business hours for their support team are Monday-Friday from 8 am to 5 pm CST. Feel free to choose the method that suits you best!