CNA Business Insurance Reviews, Prices, Pros and Cons

CNA Insurance is a commercial property and casualty insurer that provides coverage to businesses across the United States. CNA, with its 120+ years of experience and A.M. Best financial strength rating, aims to be your dependable anchor in the face of any risk. But is it the perfect fit for your company? We dive deep into CNA business insurance, examining its pros, cons, costs, and customer reviews to help you make an informed decision. Based on CNA Business Insurance reviews, many commended the helpfulness of local agents and efficient claims service. However, some expressed frustrations with higher premiums and difficulties navigating the online platform.

Why Choose CNA for Your Business Insurance?

  • Tailored Coverage: No two businesses are alike, and neither are their insurance needs. They offer various customizable coverage options to fit your industry, size, and risk profile.
  • Financial Strength: With over 120 years of experience and an A.M. Best rating of A+, CNA is a financially stable partner you can rely on to be there when you need them most.
  • Risk Management Expertise: Their team of dedicated risk management professionals helps you identify and mitigate potential risks before they escalate, minimizing your chances of losses.
  • Claims Advocacy: In the event of a claim, their experienced claims team works diligently to settle your claim quickly and fairly, so you can focus on getting your business back on track.
  • Local Service: With a network of local agents across the country, they provide personalized service and understand your region’s specific risks and challenges.
CNA Business Insurance Reviews Prices, benefits and Claims
CNA Business Insurance Benefits

CNA Business Insurance Solutions(Coverages and policies):

Basic CNA Business Insurance Solutions

  • Business Owner Policy or BOP: An all-in-one insurance package designed for small and medium-sized businesses. It bundles several essential coverages into one convenient policy, saving you time and money compared to purchasing each coverage separately.
  • Property Insurance: Safeguard your physical assets, including buildings, equipment, and inventory, from fire, theft, weather events, and other covered perils. See CNA Property Insurance Reviews.
  • Liability Insurance: Protect your business from financial losses due to third-party claims of bodily injury, property damage, or personal injury.
  • Workers’ Compensation Insurance: Ensure your employees receive medical and financial support if they are injured on the job.
  • Professional Liability Insurance: Protect yourself from professional negligence claims brought by clients or customers.
  • Commercial Auto Insurance: Cover your fleet of vehicles and protect yourself from liability arising from accidents.
  • Cyber Liability Insurance: Guard against costly data breaches and cyberattacks, including coverage for legal fees, reputation management, and more.

Beyond the Basics:

CNA goes beyond offering basic coverage. They partner with you to identify additional risks and provide valuable add-ons to enhance your protection, such as:

  • Business interruption: Cover lost income if your business is temporarily closed due to a covered event.
  • Employee benefits: Offer your employees competitive health, dental, and vision insurance packages.
  • Surety bonds: Ensure your business meets contractual obligations, protecting clients and partners.
  • Equipment breakdown
  • Inland marine
  • Ocean Marine
  • Umbrella and excess
  • Fidelity and commercial crime
  • Workers Compensation
  • Directors and officers
  • Management liability

CNA Business Insurance Prices

Due to the wide range of factors influencing business insurance prices, including industry type, location, size, and specific coverage needs, providing exact CNA Business Insurance prices is challenging. This table offers estimates based on average data to give you a general idea. Always contact CNA or an agent for a personalized quote and price.

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1- Business Owner Policy(BOP) Prices for Sample Small Business Types

Industry TypeAnnual Premium Range
Restaurant$1,500 – $5,000
Retail Store$1,000 – $3,000
Tech Startup$600 – $2,000
Construction Company$2,000 – $8,000
Professional Services$1,000 – $4,000
Small Businesses’ prices in CNA

CNA Business Insurance Claims

CNA Business Insurance prides itself on its claims handling process. But like any other company, their performance can vary depending on specific cases and circumstances. They offer a structured claims process with dedicated support and resources. However, individual experiences can vary, and potential challenges do exist. It’s essential to be prepared, documented, and proactive to navigate the claims process effectively.

Please keep in mind that each claim is different and may require different steps to resolve. In case you face significant difficulties or feel that you are being treated unfairly during your claim with them, it might be helpful to research independent claim adjusters or legal counsel. To help you understand what to expect from CNA Business Insurance claims, here is a breakdown of the process.


  • Dedicated Claims Team: Assigns a dedicated claims adjuster to each claim, ensuring personalized attention and continuity throughout the process.
  • Prompt Response: Emphasizes quick initial contact and aims to begin investigating claims within 24 hours of notification.
  • Claim Advocacy: Claims adjusters are trained to guide you through the process, addressing your concerns and ensuring a fair settlement.
  • Multiple Communication Channels: You can reach your claims adjuster by phone, email, or online portal, providing flexibility and convenience.
  • Progress Tracking: Offers access to a claims portal where you can track the progress of your claim in real-time.

Potential Concerns:

  • Documentation Requirements: Be prepared to provide thorough documentation to support your claim, including invoices, receipts, and photos.
  • Investigation Process: Depending on the complexity of the claim, the investigation and settlement process may take time.
  • Possible Disputes: While CNA strives for fair settlements, disagreements regarding coverage or claim value can arise.
  • Negative Customer Reviews: While many positive reviews exist, some customers have reported challenges with communication, delays in settlement, and disputes regarding coverage.

Tips for a Smooth Claims Process:

  • Report Claims Promptly: Notify CNA as soon as possible after any incident to avoid potential delays(1).
  • Gather Documentation: Keep all relevant documents organized and readily available.
  • Communicate Clearly: Be clear and concise in your communication with your claims adjuster.
  • Review Your Policy: Understand your coverage and exclusions to avoid unexpected surprises.
  • Get Professional Help: Consult with an attorney or public adjuster if you encounter difficulties with your claim.
CNA Commercial insurance reviews, pros and cons 2024
CNA Commercial insurance reviews, pros and cons 2024

Pros and Cons of CNA

CNA Business Insurance Pros:

  • Tailored Coverage: They offer a vast array of customizable coverage options, from property and liability insurance to specialized solutions for industry-specific needs. Whether you run a tech startup or a brick-and-mortar restaurant, they can craft a policy that’s just right for you.
  • Financial Stability: With an A.M. Best rating of A (Excellent), it boast a robust financial foundation, giving you peace of mind knowing your claims will be handled promptly and fairly.
  • Claims Advocacy: CNA’s dedicated claims team is known for its efficient and supportive approach. They’ll walk you through the process every step of the way, minimizing disruption to your operations.
  • Risk Management Resources: They go beyond simply providing insurance; they offer valuable risk management resources and expert guidance to help you prevent losses and stay ahead of potential threats.
  • Local Expertise: It boast a nationwide network of experienced agents who understand the specific risk landscape of your region. They can provide personalized advice and ensure your coverage aligns with your local needs.

CNA Business Insurance Cons:

  • Potential Cost: Compared to some competitors, CNA premiums can be on the higher end, especially for high-risk industries or specialized coverage needs.
  • Availability: CNA’s services are not available in all states, which can be a limiting factor for certain businesses.
  • Website Navigation: Some customer reviews mention challenges navigating their website and finding specific information needed for quoting or managing policies.
  • Mixed CNA Business Insurance Customer Reviews: While many customers praise CNA’s claims handling and service, there are also instances of negative feedback regarding policy exclusions and communication issues.
  • No online quoting

Customer Reviews and commands

Positive CNA Business Insurance Reviews

  • Super helpful and customer service oriented. Explained my policy, took my payment, and answered all my questions. Thank you CNA-ChiTown!
  • It is the best commercial insurance company and the customer service is great.

CNA Business Insurance Negative Reviews

  • I had Insurance for my business. I keep paying for my expensive premiums and, when I get late, they place me on auto debit.’s policy covers almost everything from kidnapping to accidents to property damage. I was hit by an SUV when I was delivering and everything in their policy turn opposite. They keep denying coverage and I have to sue to get what is right. It’s a scam. I’m a senior citizen, I have to file bankruptcy, lost my home, lost my business and disabled. DON”T GET IT, BAD FOR BUSINESS!!!!!
  • If I could give CNA negative stars, I would. I used them for business insurance. There communication is poor at best when you do get ahold of them, they string you along for months… 13 to be exact… outright lies claim happened December 18,2021… still waiting for a check! “ checks in the mail” for months! Very unprofessional, unreliable. Avoid it at all costs!! STILL WAITING FOR THEM TO MAKE ME WHOLE!
  • Can’t even pay an invoice bc their website seems like it is from 1995 with no option to pay and then when I call to pay, I get disconnected by live reps, twice.
  • Unprofessional. Poor communication. Lack of follow up.
  • Unauthorized charges, expensive. After trying to hit my business with an unauthorized charge that I stopped, they placed another one right before midnight so it’s hard to dispute. Poor customer service.

Customer Ser

Overall Value:

CNA is a top-notch insurance company that offers a wide range of coverage options, financial stability, and exceptional claim advocacy. Although some downsides such as higher premiums and limited availability exist, the positive feedback from customers regarding their claims experience and personalized service is worth mentioning. Ultimately, the value proposition of CNA depends on your specific needs, budget, and industry type.