Chubb Business Insurance Reviews, Pros&Cons claims

Chubb Business Insurance Reviews will explore Chubb’s pros, cons, claims and reputation, providing you with the necessary information to make an informed decision. Although Chubb is a well-known name in the industry, providing a wide range of coverages for businesses of all sizes and across different sectors. However, it’s important to determine if their offerings align with your specific needs.

What does Chubb Insurance stand for

Chubb is a global provider of business insurance products covering property and casualty, accident and health, reinsurance, and life insurance. Also, it is the largest publicly traded property and casualty company in the world. Chubb Limited is an American company incorporated in Zürich, Switzerland. It was founded in 1985 by Thomas Caldecot Chubb. Even more The company operates in 55 countries and territories and the Lloyd’s insurance market in London. It provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance. In 2018, the group had $174 billion in assets, $31 billion of gross written premiums and approximately 31,000 employees.

Chubb trades on the NYSE and is a component of the S&P 500 index. Its core operating companies are rated “AA” (Very Strong) for financial strength by Standard & Poor’s and “A++” (Superior) by A. M. Best with stable outlooks from both agencies. Fitch rates it and its subsidiaries “AA” (Very Strong) for financial strength, “AA-” for issuer default and “A+” for senior debt. Moody’s rates the U.S. companies “A1” and the unsecured loan notes “A3”.

Business Owner’s Policy (BOP)

Chubb Business Insurance Reviews, Pros&Cons and claims 2024
Chubb Business Insurance Reviews

Chubb is one of the best business insurance companies for small businesses. With broad coverage for property and liability exposures, a Business Owner’s Policy, or BOP Insurance, serves as the foundation for your small business portfolio. this protects small business owners with up to $30M in revenue, in more than 500 business classes.

The Chubb Business Owner’s Policy provides superior coverage tailored for your small business. The state-of-the-art policy is crafted to address specific industry risks with multiple features for property and liability insurance.

Optional BOP coverage enhancements:

  • Property enhancements include a unique automatic blanket limit of insurance concept that ties together essential property coverages. This allows you to use your dollars where you need it the most following a loss.
  • Liability enhancements including broad named insured and blanket additional insureds
  • Privacy and data breach
  • Earthquake (in selected states)
  • Employment practices liability
  • Foreign liability including kidnap and ransom
  • Electronic data liability
  • Equipment breakdown
  • Water back-up and sump overflow
  • Professional liability insurance for barbers, dental labs, florists, funeral directors, hair stylists, hearing aid establishments, optical establishments, printers, and veterinarians
  • Crime, including forgery and alteration, money and securities, as well as employee dishonesty

Pros and Cons

Chubb’s online portal makes it easy to get coverage fast for businesses that earn $1 million or less in annual revenue and have fairly simple needs. The insurer’s automated coverage assistant can help you buy a business owner’s policy, general liability, professional liability, worker’s comp and umbrella insurance online. Business Insurance buying guide and best practices.

However, Chubb’s certificates aren’t provided immediately; you have to request one through an online portal. Phone support is only available if you purchase your policy from Them directly, not via an agent. There is no live chat support.

According to a NerdWallet analysis, They had fewer complaints about general liability, commercial property and workers’ compensation insurance filed with state regulators than expected based on its market share.

In summary, it’s strengths include its wide range of products, the online portal for quick coverage, and low complaint rate. However, its weaknesses include delayed certificates of insurance, lack of phone support for policies purchased through an agent, and no live chat support.

Chubb Insurance Pros:

  • Unmatched Financial Strength: Boasts an impeccable A++ rating from A.M. Best, signifying exceptional financial stability and the ability to meet claims obligations.
  • Comprehensive Coverage: From property and liability to cyber and workers’ compensation, They offer a vast array of solutions tailored to address specific industry risks and business needs.
  • Specialized Expertise: Takes pride in its industry-specific knowledge and dedicated teams focused on catering to unique risks in healthcare, tech, construction, and beyond.
  • Claim Concierge Service: Chubb’s white-glove claim service promises personal attention and swift resolution, providing peace of mind during unforeseen events.
  • Global Reach: With operations in over 50 countries, Chubb’s international network offers seamless protection for businesses with global operations or aspirations.

Chubb Insurance Cons:

  • Premium Pricing: Chubb’s comprehensive offerings and white-glove service come at a price, generally higher than some competitors.
  • Limited Accessibility: They primarily target larger businesses with complex needs, leaving some smaller companies outside their core customer base.
  • Complex Policy Options: Navigating Chubb’s extensive coverage options and customizations can be overwhelming for less insurance-savvy businesses.
  • Less Online Platform Focus: While they offers online resources, their website experience and access to policy management tools might not be as user-friendly as some competitors.
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Chubb Insurance’s negative reviews

Chubb Business Insurance Customer Reviews

Positive Chubb Insurance Reviews

  • We opted for Chubb upon recommendation from the Car Lease providers ( Remserv ). They were always very responsive and got my queries answered very soon. Their policy document is very precise and doesn’t add extra overhead.
  • Watched A Current Affair tonight about this low-life company ripping off a small business owner and Aussie Battler. Personally I would never use any company bearing the CHUBB name again. Total rip offs, fraudulent, shifty and sneaky practices. They should be de-registered as a company. Not worthy or trustworthy to do Insurance. Since it changed their position for this gentleman. I have since changed my review

Chubb Insurance Negative Reviews

  • They never return calls and they lie to you that they will call you back.
  • Chubb takes zero responsibility for customer relations. They claimed to sent via US mail, during Christmas season 2017 a notice to my home. Concerning an expired debit card that had been used for three straight years to make payments. No letter was ever received. In contacting Chubb to straighten this situation, the response I received was, you only carry home insurance with us. And unless you add your car insurance, we choose not to renew your home policy. The reason I would not take out car policy with Them, was because Geico was and is three times less expensive.
  • Warning people! Don’t insure with this scam
  • Company! They will never pay you , don’t believe to agents they only want $$$$
  • 2 months later and claim not resolved. I’ve been a customer for over 20 years. Extremely poor communications and lack of follow up. Very disappointed especially given their high premiums. I can no longer recommend them.
  • If I can give them 0 stars I would. My company changed from colonial to chubb for 1 year. I had a claim that I filed in October and got the run around. It is January and was told today after 2 hours on hold that they aren’t paying out my claim. If you are looking for a supplemental insurance RUN AWAY from Chubb.
  • They aren’t an insurance company. They are a company that just protects their clients. Because they really shouldn’t be in business or they need to change to something to do with being lawyers.
  • After over 30 of never making a claim on our policy we were cancelled because of proximity to “wildfire” risk.

Who Should Consider Chubb Business Insurance

  • Large businesses with complex risk profiles seek comprehensive and specialized coverage.
  • Companies Requiring a global insurance network and international expertise.
  • Companies prioritizing white-glove claim service and personalized attention.
  • Companies who are comfortable with potentially higher premiums for top-tier protection and financial stability.

Who Might Want to Consider Other Top Business Insurance Companies

  • Small companies with simple needs seek more affordable options.
  • Companies are comfortable managing their needs primarily online and require user-friendly platforms.
  • Companies operating solely within one country without a need for global solutions.
  • Companies with limited budgets prioritize cost-effectiveness over premium service.


Chubb is a well-known leader in the industry, offering unbeatable financial stability, expert knowledge, and exceptional service. However, their high premiums and emphasis on complex businesses may not be suitable for everyone. Before choosing it as your insurer, consider your specific requirements, budget, and preferences carefully. Determine if Chubb’s comprehensive coverage and personalized approach justify the potential extra cost.